By submitting any order, the customer accepts the terms and conditions in accordance with Articles 197 and following of the Code of Obligations.
These General Terms and Conditions of Sale govern the sale of merchandise or services by "Moto-Sound" or "we" to Customer ("you") through the www.moto-sound.com web sites ("site").
1.1) You can buy only products or services present in the site.
1.2) Your order has been correctly placed if you receive an automatic e-mail generated by our server. This is the prove that your order has been received but not that it is confirmed yet.
1.2) Order Status - Tracking: Tracking on-line pages shows order status step by step. Visible pages are Three. 'ON-LINE FILL OUT ORDER': this is the page automatically generated using personal and product data filled by the customer. 'ON-SITE CHECKED ORDER': it is the page generated by a Moto-Sound operator after the order has been checked. This page states we received your personal data and that we confirm your product's order. 'SHIPPED ORDER': it is the page generated after the order has been shipped.
'ON-SITE CHECKED ORDER' will show a totally or partial order rejection.
2) Availability and Delivery Time
2.1) The availability is daily updated, displayed in each item's product detail page and also in the basket.
The availability estimate on each item's product detail page refers only to how long it will take that item to leave us once you place your order. It does not include the time your order will take to reach you once we ship it. Shipping time depends upon the shipping option you choose.
In any case order confirm will advise about delays or problems.
2.2) Moto-Sound ships in one solution once every item is in stock. Extremely urgent parts can be shipped separately on demand, paying an extra delivery charge.
2.3) Unless customer's written communication indicating a term longer than 30 business days, or unless availability is more than 30 business days Moto-Sound is bound to: 2.3.A) to carry out order as soon as possible but within 30 business days, from the day after the order or within availability period (you can check it in every product's detail); 2.3.B) After the delivery term is gone, Moto-Sound informs the customer, who can decide to get on waiting, to totally or partially cancel his order, or/and to receive money back (only for advance payment orders); 2.3.C) unless customer's consent Moto-Sound could not carry out orders with different products even if their quantity or their value is equal or higher.
2.4) Advance payment orders will be prepared only after receiving the bank's receipt and shipped only after payment would be recorded on our account.
2.5) Expected delivery for Italy destinations is 24/48.
2.6) Expected delivery for Outside Italy destinations is 24/48 for Express Service Destinations, 4/5 days for Ground Service Destinations (continental Europe).
3) Shipping: Moto-Sound orders are delivered WORLDWIDE through express couriers.
4) Prices, Taxes, Currency.
4.1) Prices are in EURO currency.
4.2) EU citizens pay taxes included prices, outside EU citizens pay tax excluded prices.
4.3) Every order is billed. Invoice is billed using data filled in the "billing address fields". After invoice is drawn, no correction could be done.
5) Return Policy
5.1) You may return any unused merchandise in its original conditions within 30 business days of the date you received the item and we will issue a full refund for the price you paid for the item.
5.2) Return policy applies to every person who is a final consumer, customer who buy products outside their business.
5.3) Return policy does not applies to Professional Consumers, customers who buys products for their business.
5.4) Return Policy applies to any unused merchandise in its original conditions.
5.5) Return Policy does not apply to used or unsealed products (for example you can't try a muffler on your bike) and custom made products.
5.6) To return first contact us by e-mail.
5.7) Moto-Sound will refund within 30 business days the date of arrival to our warehouse the whole amount of the products except shipping costs and any import or export custom duties. If the purchase is part of a promotion where one or more items are given away as part of the primary products or sold at a special price, return items should be the whole promotion items; if the promotion purchase is composed by some products (for example a pair of tires), return items should be the whole promotion items as well.
5.8) We will not accept returns not authorized or at consignee's expense.
5.9) Moto-Sound reserves the right to withhold up to 20% of the value of the product in case of return in order to cover the costs of management practice.
6) Privacy : Please refer to our dedicated section About-Us General Informations.
7) Payment Methods: Please refer to our dedicated section About-Us General Informations.
8) Guarantee : Please refer to our dedicated section About-Us General Informations.
9) Homologation: Except products whose description or detail form mentions the words "homologated" or "street legal", products that we sell are not street legal, they are not for highway use but only to use in closed circuits, fairs, sport events. Homologation is limited to European Union countries and Switzerland only.
10) DISCLAIMER OF LIABILITY:
10.1) INFORMATION ON THIS WEB SITE: We attempt yo keep this web site up-to-date as possible we can. But do to the changing nature of these typology of products, always chasing improvements and state of the art manufacturing we can not guarantee that all information or pictures are describing products as really they are or as really they will be delivered.
Prices are subject to change without notice, we can not be liable for any existing pricing changes, mistakes, typos, misprints or updates.
Pictures are for reference only and subject to change without notice.
Moto-Sound can not be liable for any outcome or damage resulting from information found in this web site. Product application are suggested by every manufacturer, we do not assure correspondence with the OEM part.
10.2) PRODUCTS: Our products are not for street legal use or highway use, (except if indicated) they are for racing use only.
Riding a bike is really hazardous, We can not be liable for any outcome, damage, injury or death occurred while using our products.
Using product not legal for street use could be considered a crime or be persecuted, we disapprove use of racing products outside closed circuits, fairs, sport events.
10.3) GOVERNING LAW AND CHOICE OF LAW COURT:
10.3.1) Contract between Customer and Moto-Sound is concluded in Switzerland and it is subject by the Swiss law. The parties consent to jurisdiction of venue exclusively in Lugano, CH.
10 .3.2) If any part of these Terms is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions.
Moto-Sound.com - Project Spina Sagl
Via Serafino Balestra 31 / 33
6900 - Lugano