Made-to-order products
Almost all products in our catalogue are made by the manufacturer to order, after you place your order. For this reason we recommend asking us about availability and lead times before ordering.
Cancelling an order
You can cancel your order free of charge within 24 hours of placing it, as long as it has not yet been passed on to the manufacturer. After that, since the product is being made for you, we retain 20% of the price in case of cancellation to cover handling, production and payment costs, as set out in our Terms and Conditions of Sale (art. 8.6). To cancel, email us at [email protected] with your order number.
Right of withdrawal: 14 days
You can withdraw from your purchase within 14 days of the day you receive the product, without giving any reason.
- How: email [email protected] with your order number, or send a registered letter with return receipt to Project Spina Sagl, Via Pretorio 13a, 6900 Lugano, Switzerland.
- Within 5 working days we will email you the return address and a return reference number.
- Within 14 days of that email, send the product back at your own expense, well packed, with the return reference number inside the parcel.
- The product must be new, never fitted or used (starting the motorcycle with the exhaust fitted counts as use), undamaged, in its original packaging and complete with all accessories, instructions and documents, including the homologation certificate. We inspect it on arrival: if it has been used or damaged, the return cannot be accepted.
- For made-to-order products we retain 20% of the price (art. 8.6 of the Terms and Conditions of Sale).
Refund
We refund the amount you paid, including standard shipping and less any retention, within 14 days of your withdrawal notice, using the same payment method: bank transfer by bank transfer, card by a refund to the card, Klarna to Klarna, gift vouchers by reinstating the voucher. We may wait until we have received the product, or proof that you have sent it.
Warranty: 2 years
Products are covered by the legal guarantee of conformity for 2 years from delivery. If a product is defective, email us at [email protected] with your order number and detailed photos of the defect and of the product code: we check it with the manufacturer and the product is repaired or replaced free of charge. If repair or replacement is not possible, you are entitled to a price reduction or, for defects that are not minor, to terminate the contract.
The warranty does not cover wear parts (such as the sound-absorbing packing inside silencers), track or racing use, damage caused by incorrect fitting, falls or accidents, or modified products. We do not refund the costs of fitting, removal, ECU tuning or dyno testing. We recommend having the exhaust fitted by a specialist mechanic.
Transport damage
On delivery, check that the number of parcels is correct and that the packaging is intact. If the parcel is damaged, sign for it with reservation, noting the damage on the courier's delivery document, then email us straight away with photos of the packaging and the product.
Contact
For any question about warranty, returns and cancellations: [email protected] or the contact form on the website. Full details are in our Terms and Conditions of Sale.